METROPOLITAN TOURING COLOMBIA
TERMS AND CONDITIONS 2020
PRICES All prices are in US Dollars and are subject to change without previous notice. Prices are per person based on two persons, in double occupancy room, unless otherwise specified.
ITINERARY The itineraries are planned with great care, although, for operational reasons, it may be necessary to change the sequence of activities in the itinerary or the specified route, and though such cases are exceptional, in general the itinerary should be treated only as a basic guideline.
SERVICES NOT INCLUDED
The passenger is responsible for obtaining passports, visas, travel insurance, payment of excess baggage, personal requests such as extra drinks, laundry service, communication (calls, faxes, emails, etc.), national and international airport departure taxes, gratuities, or other services and fees not specified in the itinerary.
UNUSED SERVICES
Some services may be interrupted or cancelled due to climate conditions, force majeure reasons, acts of nature, strikes, etc., or others beyond the control of the hotels, airlines, other suppliers or Metropolitan Touring Peru or its associates. No reimbursements will be made as a result of such interruptions or cancellations that escape our control.
INSURANCE
We highly recommend passengers to get trip cancellation, travel repatriation and international medical insurances to cover any inconveniences that may arise during the trip. We also urge them to check with their doctor to update vaccines and review medical concerns regarding international travel.
AIR TICKETS
Prices of air tickets are subject to change without previous notice until their final issuance. Flight schedules are subject to change by the airline companies up until the day of the flight. Additional restrictions, limitations, penalties and/or specific conditions may be placed by the airlines.
BOOKING CONDITIONS
Any reservation must include at least the following information about the passenger(s) or group:
a. Complete names and surnames
b. Nationalities
c. Passport numbers
d. Dates of Birth
e. Gender
f. Dietary restrictions, if any
FIT/GROUP SIZE DEFINITION
FIT’s conditions apply to a set of nine or less travelers.
GROUP conditions apply to a set of ten or more travelers.
PAYMENT CONDITIONS
Full payment is required on behalf of Metropolitan Touring Colombia:
- 45 days prior to the date of arrival for FITs.
- 60 days prior to date of arrival for Groups.
Payment constitutes the acceptance of the terms and conditions set out herein.
FORMS OF PAYMENT (for Groups and FIT´s)
A. Wire transfers:
Attach document with instructions.
B. Credit cards:
Credit card payment is available; however, a “Signature on File” form must be filled in and sent to us in advance. This form authorizes Metropolitan Touring Colombia to charge our services to your corporate Visa, Master Card or American Express. You also have to attach a copy of the passport of the credit card holder and a copy for both sides of the credit card. Payments should be made to the order of:
METROPOLITAN TOURING COLOMBIA S.A.S
You may request this form from your Senior Travel Consultant.
CANCELLATIONS AND REIMBURSEMENTS
Notifications of cancellations and requests for reimbursements should be made in writing including all related information, and will receive immediate attention from us.
CANCELLATION CHARGES
Different cancellation charges apply to the different hotels and service providers. Cancellation charges tend to rise as the date of arrival approaches.
Metropolitan Touring Colombia will do its best effort to keep these charges as low as possible, however, in general terms, these will amount to:
For FITS:
- 60% if cancellation takes place between 45 and 31 days before the date of arrival.
- 80% if cancellation takes place between 30 and 15 days before the date of arrival.
- 100% if cancellation takes place between 14 and 0 days before the date of arrival.
- Airfares requires Payment in Advance
For GROUPS:
- 40% if cancellation takes place between 60 and 46 days before the date of arrival.
- 60% if cancellation takes place between 45 and 31 days before the date of arrival.
- 80% if cancellation takes place between 30 and 15 days before the date of arrival.
- 100% if cancellation takes place between 14 and 0 days before the date of arrival.
- Airfares requires Payment in Advance
Important note: Tighter pre-payment conditions and cancellation charges may apply to some specific dates, hotels and service providers. These conditions will be specifically mentioned by our travel consultant at the moment of your request.
CANCELLATION FEE
A US$ 100.00 cancellation fee per file applies to bookings that are cancelled by the client. This fee does not apply to quotations; only to bookings.
Note: During high season, our company reserves the right to change our cancellation policies, if our suppliers apply tighter penalties on top of those stated above.
SPECIAL DATES
Some services increase their rates during some holidays or special dates:
Easter Week
May 1st (Labor´s Day Celebration in Colombia)
National Holidays
Christmas Days (December 15th to 25th)
New Year’s Eve (December 26 and January 10th)
LIABILITY CLAUSE:
Metropolitan Touring shall not be held liable for any injury, death, loss, delay, inconvenience, damage to personal property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of God or force majeure, illness, disease, government restrictions, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time. Metropolitan Touring is not responsible for error or omission of any suppliers (such as accommodations or Transportation Company). We shall not be held responsible for lack of availability in hotels, lodges, refuges, and/or camps requested by the client. In such cases we will try to place the client in alternative accommodation of the same level, without taking any responsibility for the client’s lack of satisfaction with the alternative accommodations. Our programs do not include travel insurance.
We strongly recommend that you purchase a medical and travel insurance policy in your home country that covers any cost of cancellation before or during the trip, accidents, and loss of luggage. We insist on the fact that in case of accident, we bear no responsibility for medical expenses or expenses of any other kind. It is the responsibility of the participant to contract a medical and travel insurance before departure that covers all such eventualities. If the participant does not contract such insurance, we can, at clients' expenses, arrange medical treatment or emergency evacuation service if deemed essential for clients' safety. We are not responsible in case of loss or theft of luggage or personal belongings. Metropolitan Touring reserves the right to withdraw, alter or otherwise modify any trips, itineraries, specific programs or activities when it is deemed necessary or to your advantage. Metropolitan Touring reserves the right to modify booking procedures, terms and conditions and/or program prices at any time without notice.
Metropolitan Touring reserves the right to take photographic or film records of any of its trips, and to use such photographic or film records for promotional and/or commercial purposes.
METROPOLITAN TOURING COLOMBIA – CARRERA 15 # 93A – 84 OFICINA 602 EDIFICIO BUSSINESS CENTER 93 – PHONE: (+571) 6180244 – BOGOTA - COLOMBIA